Manhattan Physio Privacy Policy

Manhattan Physio is committed to providing quality services and protecting your personal information. This policy outlines our ongoing obligations regarding how we manage your information.

We comply with the Australian Privacy Principles (APPs) set out in the Privacy Act 1988 (Cth). For more details, visit The Office of the Australian Information Commissioner.

Personal Information is information or an opinion that identifies an individual. Examples include:

• Name
• Address
• Email address
• Phone number

We collect Personal Information through interviews, correspondence, phone calls, emails, our website, and third parties.

We collect this information to:

• Provide services
• Communicate with you
• Manage accounts and billing
• Conduct marketing and research (you can opt out at any time)

Where appropriate, we will explain why we are collecting the information and how it will be used.

Sensitive Information includes details about your health, racial or ethnic origin, political or religious beliefs, or membership of organisations.

We will only use your Sensitive Information:

• For the primary purpose it was collected
• For a directly related secondary purpose
• With your consent
• Where required or authorised by law

Where reasonable and practical, we collect information directly from you. In some cases, we may receive information from third parties and will take reasonable steps to inform you. 

Your Personal Information may be disclosed:

• With your consent
• Where required or authorised by law

Your information is stored securely to protect it from misuse, loss, and unauthorised access.

When no longer needed, we will take reasonable steps to destroy or permanently de-identify your information. Most records are retained for at least seven (7) years as required by law.

You may request access to or correction of your Personal Information. Please contact us in writing to make a request.

No fee applies to access requests; however, an administrative fee may apply for providing copies. We may require identification before releasing information.

We use secure, encrypted videoconferencing software for telehealth services.

• Information shared before and during consultations is stored confidentially in our clinical software.
• Video sessions are not recorded.
• Still images may be taken with your consent for clinical records.

We aim to keep your Personal Information accurate and up to date. Please notify us if your details change.

This policy may change periodically. The latest version will be available on our website.